Privacy Policy

This document is a general template provided for informational purposes only. It does not constitute legal advice and should be reviewed and customised by qualified legal counsel to ensure compliance with the laws applicable to your business and the jurisdictions in which your users are located.

1. Introduction

Reserix ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the categories of information we may collect, how we use that information, the circumstances under which we may disclose it, and the choices available to you regarding your information.

By accessing or using our website or platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our services.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website and platform:

• Account and contact information: such as your name, email address, phone number, and company details provided when you register, request a consultation, or contact us.
• Usage data: information about how you interact with our website and platform, including pages visited, features used, and time spent on each page.
• Technical data: IP address, browser type, device identifiers, operating system, and other technical information collected automatically through cookies and similar technologies.
• Trading-related inputs: non-identifying data points you may choose to input into our platform for the purpose of generating decision-support outputs. We do not require or knowingly process brokerage login credentials or full account statements.
• Communications: records of correspondence you send to us, including support requests and feedback.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our website and platform.
• Responding to inquiries, support requests, and consultation bookings.
• Improving and personalising our services, features, and user experience.
• Sending administrative communications, such as updates to this policy or our terms.
• Monitoring usage patterns to maintain the security and integrity of our systems.
• Complying with applicable legal obligations and enforcing our agreements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and analyse how our website is used. You can configure your browser to refuse some or all browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may become inaccessible or may not function properly.

5. How We Share Information

We do not sell personal information. We may share information in the following limited circumstances:

• Service providers: with third-party vendors who perform services on our behalf, such as hosting, analytics, and customer support, under contractual obligations to protect your information.
• Legal requirements: where disclosure is required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, reorganisation, or sale of assets, subject to appropriate confidentiality arrangements.
• With your consent: where you have explicitly agreed to the sharing of your information for a specific purpose.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we hold from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Depending on where you are located, your information may be transferred to and processed in countries other than your own, which may have different data protection laws. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable legal requirements.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual retention requirements.
• Object to or restrict certain processing of your information.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

10. Children's Privacy

Our website and platform are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page and update the effective date accordingly. Your continued use of our website or platform after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us via our Contact page.